GUARANTEES & SECURITY
Your security, our priority
At GCC, the security of our users and that of their collections are inseparable. We put in place rigorous infrastructure, technologies, and protocols to guarantee both the physical protection of stored assets and the security of interactions within our ecosystem. Our goal is to offer a reliable, transparent, and secure environment where collecting, buying, and selling can happen with complete confidence.
BUYER SECURITY
Buy with confidence
A frictionless acquisition experience protected by contractual and technological safeguards.
Anti-fraud platform
The very architecture of the GCC platform prevents scams. Every item listed for sale is physically stored and consigned by GCC. You only buy products that we hold in stock.
Authenticity guarantee
Every product is inspected upon deposit. Only items authenticated by our team are approved for sale.
Secure transactions
All your purchases are processed through Stripe, our secure payment partner, using advanced protection protocols to guarantee the security of your transactions.
Refund policy
If your item is delivered damaged or not as described, we offer a full or partial refund after review. You have 5 days from delivery to submit a claim.
SELLER SECURITY
Sell without constraints
Sell your assets quickly, with end-to-end logistics and secure payments handled for you.
Instant transactions
Once the sale is finalized and payment validated, the transaction is considered complete. The seller's responsibility ends when payment is confirmed, without depending on physical receipt by the buyer.
Logistics management
GCC takes care of the entire post-sale logistics chain: preparation, securing, insurance, and shipping. We assume operational responsibility for the shipment.
After-sales support
GCC manages after-sales service and handles potential disputes. Our goal is to protect the seller by providing appropriate solutions without unfairly impacting their business.
Payment management
Thanks to Stripe, payments are automated and secure. Funds from sales are credited directly to the seller's GCC wallet in complete security.
VAULT SECURITY
The ultimate infrastructure for your collections
A bank-grade physical vault, fully covered by dedicated insurance policies with no deductible.
Dedicated insurance
All assets stored in the Vault are insured for 100% of their declared value, free of charge. Items stored in the Vault are fully covered by insurance policies dedicated to collectible assets, guaranteeing protection aligned with their real value.
Security
Our 85 m2 Category I certified physical Vault is designed to bank-grade security standards. It includes strict, compartmentalized access control, multi-layer alarm and detection systems, as well as 24/7 remote monitoring with intervention capability. Every access and every handling operation are governed by rigorous internal protocols to ensure maximum protection of stored assets.
PLATFORM INTEGRITY
A transparent and controlled ecosystem designed to protect every collector
We oversee the Marketplace with continuous controls to preserve the reliability of sales, data, and the decisions made by every user.
Auction control
Auctions on the GCC Marketplace are actively controlled to guarantee their integrity. We apply advanced controls to detect abusive behavior, such as fraudulent bidding, price manipulation, or fake accounts, and enforce strict measures in the event of a violation. Our priority is to ensure a secure environment where activity reflects genuine purchase intent.
Sales & data transparency
We are building a market ecosystem based on data clarity and reliability. Completed and displayed sales are authentic, traceable, and confirmed to provide an accurate view of market trends. This transparency allows every user, buyer or seller, to make informed decisions based on real, verified data.
OUR COMMUNITY
We help our community foster a climate of trust
We do everything we can to create a transparent, secure, and reliable environment where buyers and sellers can interact with complete confidence. Our infrastructure, policies, and support are designed to protect every member of the community.
Dedicated, trusted support
Our team is available Monday to Friday, from 9 a.m. to 5 p.m., to answer all your questions and support you at every stage. We prioritize human, responsive, and professional support to guarantee a smooth and reassuring experience.
Average response time: under 24 hours
